Shipping policy

Online Store Policies

1. Shipping Policy

  • Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays). During peak winter and holiday periods, processing may take up to 3-5 business days.
  • Shipping Methods: Orders are shipped based on most viable service for item being shipped and tracking information will be emailed when your order ships.
  • Shipping Costs: Calculated at checkout based on weight, size and destination.
  • Delivery Times: Most orders arrive within 3-7 business days, depending on your location. XSports is not responsible for carrier delays, weather impacts or delivery issues once an order has shipped.
  • Local Pickup: Customers may select Free In-Store Pickup at our Fraser, Colorado location. You’ll receive notification when your order is ready. Orders should be picked up within 10 days of notification unless alternate arrangements are made.

2. Online Return Policy

  • Return Window: Returns must be initiated within 30 days of delivery.
  • Condition Requirements: Items must be new, unused, and in their original packaging with all tags attached.
  • Non-Returnable Items: Used merchandise, custom or special-order products, discounted items, gift cards and mounted skis or boots.
  • Return Shipping Costs: Customers are responsible for all return shipping costs, unless the product was defective or shipped in error.
  • How to Initiate a Return:
    • Email info@xsportsco.com with your order number and reason for return.
    • Once approved, you’ll receive Return information and shipping instructions.
    • Ship your item back using your preferred carrier. We recommend a trackable and insured shipping method.
  • Refunds: Refunds are issued to the original payment method within 5-10 business days after the returned item is received and inspected.
  • Exchanges: Online exchanges are processed as a new order after your return is received and refunded.
  • Merchandise approved for return can also be returned in-store to avoid shipping charges.

3. Defective or Incorrect Items

  • If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We’ll work on arranging for a replacement or refund for you.

4. Order Cancellations

  • Orders can be cancelled before they have shipped. Once an order has been shipped or marked as fulfilled, it must follow the standard return policy process.

5. Discounted Online Merchandise

  • Final Sale: Discounted or clearance items purchased online are final sale and not eligible for refund or exchange.
  • Defective Items: Please contact us within 7 days of delivery if an item is defective so we can assist with a replacement or store credit.